Payment, Delivery & Terms

Payment

We accept payment via Credit Card, Paypal, Apple Pay, Google Pay and Clearpay (*please bottom of page for T&C's).  If you do not have a Paypal account, you can still opt to pay by card as a guest with secure payment. When going through checkout you will get to the 'payments' page. Click on the 'paypal' icon, which will direct you to paypal, and then choose the option to pay by card without opening an account. This is a secure payment option.

NB: Customers paying via Paypal eCheque will receive their items as soon as payment has cleared which may take a little longer than usual.

 “We do not store credit card or any other payment details nor do we share customer details with any 3rd parties”

 Delivery 

 (There is quite a bit of information below! but please take the time to read all the information to avoid any mis-understandings!)

We try and keep our postage costs as low as possible and only cover what it costs us to send. Detailed below our the standard delivery charges. 

NB:  We currently deliver to England, Wales, Scotland & Isle of Man.  Outside of UK - Ireland & Europe only.

UK DELIVERY COSTS (England, Wales, Scotland)

Standard Delivery - Royal Mail approx 2-3 days or Hermes Couriers approx 3-5 working days)

€1.99 for orders up to €3.50

€3.25 for all orders between €3.51 - €23.98

€3.99 for all orders between €23.99 - €39.98

€4.99 for all orders between €39.99 - 69.99

€7.95 for orders above €70.00 

We will supply your email address to courier to receiving tracking updates.  If you do not wish this PLEASE NOTIFY US

By placing your order with us, you are consenting for us to pass on relevant information to Couriers in order to fulfil the process.

Collection from the shop

FREE

Address: Madserudvegen 4

Fjerdingby 2008 Norway (+47)26806073

(We are situated by the Argos entrance)

ISLE OF MAN DELIVERY COSTS - Royal Mail & Hermes Couriers approx 5 - 15 working days

€5.50 for orders up to €29.99

€6.99 for orders between £30 - €39.98

€9.99 for orders between €39.99 - €69.99

€14.99 for all orders over €70.00

EUROPE DELIVERY COSTS - Royal Mail & Hermes Couriers approx 5 - 15 working days

€6.99 for orders up to €5.99

€14.99 for orders between £6 - €59.99

€24.99 for all orders over €59.99

NB: In some cases you may be liable for taxes when the goods arrive at customs within your country, please contact your customs department for more information (signupforwilbyresidences does not hold responsibility for this).

If you would like your order to be sent by Special Delivery - with a tracking number or any other service please contact us to arrange additional payment.

Your order will be delivered to the address specified when the order is completed. We cannot deliver items within the same order to multiple addresses.  For orders with items out of stock, we despatch the order as a complete order unless an item is going to take longer than 2 weeks to come in  (the second despatch will be sent at standard delivery rate).

I know from personal experience, there is an exciting anticipation in receiving goodies once you have placed an order. It is our aim, therefore, to ship orders as quickly as possible, most within the same day, and others, within 24hrs (monday - Friday)

Most personalised items take 2 - 5 working days to make & be shipped.  Other larger items such as Keepsake Boxes, Crates, Large Letters and other Personalised Bespoke items can take up to 5 - 10 working days to be shipped though they are usually despatched as quickly as 5 days.

Christmas time is a very busy time for us and handmade orders can take a little long to be dispatched (usually 10 working days).  Please contact us for any concerns 

Approximate delivery times are noted above but please note that we cannot guarantee these times.

Special orders, peak times (eg Christmas) Bank Holidays and adverse weather conditions may delay shipping / deliveries.

We cannot be held responsible for delays caused by Industrial Action or Severe weather conditions within the Royal Mail or Courier Services.

NB: COURIERS USUALLY WILL TRY UP TO 3 ATTEMPTS TO DELIVER THE PARCEL.  IF THIS IS NOT RECEIVED IN THESE ATTEMPTS THE PARCEL WILL BE DELIVERED BACK TO US.  WE CANNOT TAKE AY RESPONSIBILITY FOR THIS.  WE CAN RE-SEND THE ORDER OUT BUT, WILL MOST LIKELY NEED TO CHARGE DELIVERY AGAIN.  REFUNDS CAN ONLY BE PUT THROUGH AT OUR DISCRETION (MINUS DELIVERY) ON MOST ITEMS (PERSONALISED, HANDMADE, BESPOKE ITEMS CANNOT BE REFUNDED)

With past Royal Mail / courier strikes, we do everything in our power to ensure your parcel arrives in our specified times by despatching our end in time.  However, we do not have any control over the post!  We go by Courier's stated delivery times and 'Last Delivery' times at certain seasons of the year (e.g. Christmas) and occasionally bring our cut off times forward so as to avoid any issues but, there may still be delays.
If you have not received your delivery in time, we cannot issue a refund based on this.  If you would like a refund, this can be done once the parcel has been received and sent back to us by yourself (excluding Personalised & Handmade Items).
If it looks like a parcel has been lost a refund can be given but Couriers are asking for delays to be taken into account before declaring as lost.  We will be in contact with them to start the proceedings before any refunds can be given.

We understand that this is frustrating, especially when you are looking forward to something arriving for a special occasion and, please be assured that we will do what we can for everything to run as smoothly as possible but, we cannot take any responsibility for any issues.

 Packaging

At signupforwilbyresidences we believe in recycling so your item/s may not always arrive in a brand new box, however they will always arrive safetly and packaged to standard that keeps your items protected.

Returns

Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation.

In the unlikely event that an item you have ordered is unavailable you will be informed and given the option to change the order. If you do not wish to change the order, a refund will be given for the unavailable item/s.

(NB: Our stock amounts are linked to our till system.  Even though we try our best to keep out stock amounts accurate, this is not always possible and therefore it can state that something is in stock when it isn't.  If this happens, we will do our best to offer you something else as a suitable alternative or try and get the item into stock as soon as possible).

If any items arrive damaged you must inform us on the day they arrive and return them to us within 14 days of delivery. A full refund or replacement will be given for the damaged items.

Returns with a dispute of a fault are valid for exchange within 70 days of purchase.  After this time, it will be classed as wear & tear.

We do, however occasionally make mistakes and we will do what we can to put it right by hopefully being able to offer a few different options.  If this is the case and a refund is preferred, we will provide a postage label / QR code via email for the item/s to be returned to us.  Once we have proof of the item/s being returned, we can issue a full refund for you.  NB: Postage labels provided will have a time limit for drop off.  If for any reason the postage label provided has not been used, or you cannot get to drop it off in the time limit or there are any further issues, please let us know immediately so we can attempt to rectify the problem.  If not, any further postage will have to be arranged and funded by the customer.

Furniture, All Paints and Accessories and any items that have been used or taken out of packaging are non returnable (please see below for full list)

If you not entirely satisfied with an item please return it (unused and suitable for re-sale) within 28 days of delivery and a full refund will be given once we have received the item/s.  Please email us about your return and include the delivery note in with the package.
IMPORTANT: Please keep proof of return to make a claim if goods are lost or damaged in transit.  We cannot be held responsible for any lost or damaged parcels when being returned.

The following items are non-returnable:

All Personalised items

Paint

Bomb Cosmetics / Toiletries and Beauty Products

Furniture

Face Masks

Sale Items

Food

 Special Offer / Discount Terms

% OFF OFFERS & DISCOUNTS: Only valid whilst offer is running - dates will be stated. Does not include sale or products already on offer. Does not include Gift Vouchers. May include other products. Discounts cannot be made on orders before the date of the offer.  Excludes Bespoke orders.  Offer is not valid on shipping.

ONLINE OFFERS: Only valid on purchases made online in the dates/times stated. Valid on terms stated..i.e. may not include vouchers, sale items etc.  Includes terms above.

% OFF Voucher: Voucher / receipt must be bought in. Offer only valid within dates shown. Cannot be exchanged for cash. Does not include sale or products already on offer. Does not include Gift Vouchers

FREE GIFTS: Free gifts are available on purchases over stated amount according to offer. Only available whilst stocks last. Does not include Sale items

BUY ONE, GET ONE FREE / HALF PRICE ETC: Half price / Free on the cheapest product/s. Can be used on multiple purchases when 1 item is paid at full price Does not include sale or products already on offer. Available only when the offer is running - dates will be stated. Does not include Gift Vouchers.

* Clearpay Details

Overview - What is Clearpay?

(updated 31.05.23)

Clearpay allows you to shop for the things you love and pay over time.
Split your purchase across 4 instalments, due every two weeks.

All payments are interest-free and there are no additional costs, as long as you pay on time.

So buying a £200 item will see you pay 4 x £50 every 2 weeks following your initial purchase payment. All the while the item is at home with you! 

Select Clearpay at checkout as your payment method.

Complete your checkout in seconds. Instant approval decision. 

CLICK HERE for more information on Clearpay
NB: Clearpay is only currently available on our online store

“Clearpay lends you a fixed amount of credit to allow you to pay for your purchase over 4 instalments, due every two weeks. To be eligible for credit from Clearpay, you must be a permanent UK resident (excl Channel Islands), aged 18+. Further eligibility criteria and T&Cs apply. Clearpay Finance Ltd. Make sure you can make your repayments on time by each due date to avoid late fees. Not paying on time will lead to a late fee of £6 and, if your order is worth more than £24, a further late fee of £6 if it is still overdue after 7 days. The total amount of late fees you may be charged will depend on your order value. If you fail to pay on time, your Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly.” 
Full T&C's